A support technician at SpeedLine is more than someone who answers the phone in our call center. From their initial contact with the restaurant operators they serve, SpeedLine techs own the issue and follow it through to resolution, training the customer wherever possible along the way. The Support team also helps customers navigate troubleshooting and warranty calls with third party equipment and service providers.
With customer satisfaction ratings consistently above 95%, this team is driven by the pursuit of excellence and the knowledge that our customers’ success drives our own.
Support technician Aly, who joined the team in May, comments, "Customers are pleasant and grateful. Just talking to people all over the U.S. and reminiscing about places I have visited, even the restaurants I have been to, adds much to my workday." About his colleagues, Aly says, "The staff members are so helpful and go out of their way to make sure the work is done properly, constantly looking at ways to make sure new employees feel at home and supported."
One of the seasoned techs providing that support is Brandon, who’s worked at SpeedLine since 2007, and adds, "I really enjoy working with people to find solutions to issues they may be experiencing."